Last Updated: 13th May 2026

 

1. Introduction

 

Mediva Globecare Private Limited (“we”, “our”, “us”) is committed to protecting your personal and medical data and respecting your privacy in accordance with applicable  Indian data protection laws and global data protection best practices. This Privacy Policy explains how we collect, use, process, store, share, and protect your personal and medical information when you use our website and services. We collect your information only to help you connect with healthcare providers and facilitate your medical journey. We do not sell your data.

 

By using our website or submitting your information through our website, you acknowledge that you have read and understood this Privacy Policy.

 

2. Data Controller Information

 

Mediva Globecare acts as the Data Controller for your personal and medical data collected through our website and services.

 

Contact Details:

Address: 3rd Floor, Shyam Arena, 14, Sampatrao Colony, Opp. Circuit House, R C Dutt Road, Alkapuri, Vadodara, Gujarat, India

Email: info@medivaglobecare.com

Phone: +91 9998911984

 

3. Categories of Personal Data Collected

Personal Identification Data

 

• Full name
• Age 
• Email address 
• Phone number 
• Country of residence 
• Passport details (where required)

b) Medical and Health-Related Data

 

Where voluntarily submitted by you or required for medical facilitation purposes, we may collect:

 

• Medical reports and history 
• Diagnosis and treatment details 
• Prescriptions and health-related information
• Details of your medical concern or treatment requirement

c) Technical & Usage Data

 

• IP address 
• Device and browser information 
• Website interaction data 
• Cookies and tracking technologies 

4. Purpose and Legal Basis for Processing

 

We process your personal and medical information only where necessary and appropriate, including on the basis of:

 

• Your explicit consent when you submit personal and medical information for processing  
• The need to provide medical facilitation and coordination services 
• Compliance with applicable Indian laws and regulatory requirements
• Our legitimate interests in improving our website, services, communication, and user experience

5. How We Use Your Data

 

We use your data to:

 

• Facilitate access to medical opinions and treatment options through healthcare providers 
• Connect you with hospitals, doctors, and healthcare providers 
• Assist in arranging visa, travel, accommodation, and support services 
• Communicate updates related to your enquiry, consultation or treatment journey  
• Improve website performance and user experience 
• Maintain legal, regulatory and operational compliance 

6. Sharing and Disclosure of Data

 

Your data may be shared with the following parties where necessary:

 

a) Healthcare Providers

 

Hospitals, doctors, clinics, diagnostic centers, and other healthcare professionals for medical evaluation, opinion, treatment planning, or care coordination.

 

b) Service Providers

 

Third parties involved in supporting your medical journey, including:

 

• Visa assistance 
• Travel and accommodation 
• Translation and logistics 
• Administrative or coordination support 

c) Legal Authorities

 

Government authorities, regulators, courts, or law enforcement agencies where required by applicable law or to protect legal rights.

All third parties are expected to handle your information confidentially and in accordance with applicable data protection standards.

We do not sell or commercially trade your data.

 

7. International Data Transfers

 

As a medical tourism facilitator, your personal and medical data may be transferred to, stored in, or processed in India or other jurisdictions, depending on the location of the healthcare providers, service providers, or support partners involved in your medical journey. Where required, we implement appropriate safeguards for such transfers, including secure transfer protocols, confidentiality obligations, and data protection arrangements with relevant parties.

 

8. Data Security Measures

 

We implement appropriate technical and organizational measures to protect your personal and medical data including:

 

• Secure servers and encryption where appropriate 
• Access control and authentication 
• Confidential handling of medical records 
• Limited access to authorized personnel and service providers
• Regular monitoring and security practices

However, no digital transmission or storage system can be guaranteed to be completely secure.

 

9. Data Retention

 

We retain your personal and medical data only for as long as necessary to:

 

• Fulfill the purposes outlined in this Privacy Policy
• Provide medical facilitation and coordination services 
• Comply with legal, regulatory, tax, or record keeping obligations 
• Resolve disputes and enforce agreements

When your data is no longer required, we will delete, anonymize, or securely restrict access to it, where applicable.

 

10. Your Rights

 

Subject to applicable Indian data protection laws, you may have the right to: 

 

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally permissible
• Withdraw consent, where processing is based on consent
• Request information about how your data is used or shared
• Raise a grievance regarding the handling of your personal data  

To exercise your rights, you may contact us at: info@medivaglobecare.com

 

11. Cookies and Tracking Technologies

 

We may use cookies and similar technologies to:

 

• Improve website functionality 
• Analyze traffic and usage 
• Enhance user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

 

12. Third-Party Links

 

Our website may contain links to third-party websites, including hospitals, healthcare providers, partners, or external resources.

We are not responsible for their content, privacy practices, security standards, or data handling of third-party websites. You are encouraged to review their privacy policies before sharing any information.

 

13. Children’s Data

 

Our services are not directed towards individuals under 18 years of age.

We do not knowingly collect data from minors without parental or guardian consent. If we become aware that such information has been collected without appropriate consent, we will take appropriate action to delete or restrict such data, where applicable.

 

14. Data Breach Notification

 

In the event of a data breach that may affect your rights or personal and medical information, we will take appropriate steps to assess, contain, and address the breach.

 

Where required by applicable law, we will notify relevant authorities and affected individuals.

 

15. Updates to This Privacy Policy

 

We may update this Privacy Policy from time to time.

 

The “Last Updated” date at the top of this page indicates when this Privacy Policy  was last revised. Where changes are material, reasonable notice will be provided where appropriate.

 

16. Contact and Grievance Redressal

 

For any grievances, privacy-related queries, requests, or concerns, you may contact us at:

 

Address: 3rd Floor, Shyam Arena, 14, Sampatrao Colony, Opp. Circuit House, R C Dutt Road, Alkapuri, Vadodara, Gujarat, India

Email: info@medivaglobecare.com

Phone: +91 9998911984

 

17. Consent

 

By submitting your personal and medical information through our website, you provide explicit consent for the collection, processing, storage, use, and sharing of your data as described in this Privacy Policy.

 

18. Limitation of Role

 

Mediva Globecare acts solely as a facilitator connecting patients with independent  healthcare providers.

We do not provide medical diagnosis, medical advice, treatment or emergency medical services. All medical opinions, diagnoses, treatment plans, and clinical decisions are provided solely by independent healthcare professionals, hospitals, or healthcare providers. Mediva Globecare is not responsible for clinical outcomes, medical decisions or treatment results.